Voice Process Executive

Location : Electronic city

Job Type: Full-time | Work from Office

Process: Domestic / International Voice Process

Experience: Freshers & Experienced candidates

Qualification: 12th Pass / Any Graduate

Job Responsibilities:

- Handle inbound and outbound customer calls.
- Understand customer queries and provide appropriate solutions.
- Maintain professional communication and customer satisfaction.
- Resolve complaints and escalate complex issues when required.
- Update customer information and call details in CRM/system.
- Meet quality, productivity and customer-service targets.
- Follow company policies, SOPs and process guidelines.
- Handle difficult/irate customers professionally.
- Maintain proper attendance and shift adherence.

Required Skills:

- Good English verbal communication.
- Positive listening and interpersonal skills.
- Basic computer knowledge and typing skills.
- Customer-handling and problem-solving skills.
- Willingness to work rotational shifts/week-offs.

Salary: 20000 to 25000

Contact number : (phone hidden)

Mounika HR

Email: [email protected]

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