09 Oct
|
Ancon Plast
|
New Delhi
09 Oct
Ancon Plast
New Delhi
Responsible for supporting customers after purchase, resolving their concerns, and following up on pending payments while maintaining strong, positive relationships.
Key Responsibilities
- Contact customers after sales to check satisfaction and handle queries
- Resolve complaints and service issues promptly, escalating when needed
- Follow up on due and overdue payments by phone, email, and messaging
- Negotiate payment plans and get explicit commitments on dates and amounts
- Share invoices, payment reminders, and account statements
- Coordinate with sales, accounts, and service teams
- Update customer records, call notes, and follow-ups in the CRM
- Track payment status and report collections regularly
- Encourage repeat business and customer loyalty
📌 Customer Relationship Manager (New Delhi)
🏢 Ancon Plast
📍 New Delhi