Job Description – Telecalling ExecutivePosition: Telecalling ExecutiveDepartment: Sales & Business Development

Experience: 0–3 Years

Location: Noida

Employment Type: Full-Time

- Key ResponsibilitiesOutbound & Inbound Calling: Make outbound calls to potential and existing customers and handle incoming customer calls professionally.
- Product Promotion: Explain product features, benefits, applications, availability, and pricing to customers.
- Lead Generation: Identify potential customers, generate sales leads, and understand customer requirements.
- Sales Conversion: Follow up with prospects, convince customers, and convert enquiries into sales opportunities.
- Customer Support: Respond to customer queries, provide relevant information, and coordinate for resolution of issues.
- Follow-Ups: Regularly follow up on quotations, enquiries, pending orders, and existing customers for repeat business.
- Customer Relationship Management: Maintain good relationships with customers and ensure timely communication.
- Record Keeping: Maintain accurate records of calls, customer requirements, enquiries, follow-ups, and sales status.
- Documentation:



Prepare and maintain required documents, call reports, enquiry details, and other records based on customer conversations.
- Coordination: Coordinate with the sales and internal teams for pricing, stock availability, quotations, dispatches, and customer requirements.
- Daily Reporting: Maintain daily calling and follow-up reports and update the status of leads and customers.
- Required SkillsGood communication and convincing skills.
- Basic knowledge of MS Excel, Word, WhatsApp, and email.
- Confident and qualified telephone etiquette.
- Good follow-up and customer-handling skills.
- Ability to understand customer requirements.
- Positive attitude and target-oriented approach.
- Ability to work independently as well as with a sales team.
- Key Performance Indicators (KPI)Number of calls made and connected.
- New leads generated.
- Customer follow-ups completed.
- Quotations/enquiries converted.
- Sales generated through telecalling.
- Repeat business and customer engagement.
- Accuracy of daily records and reporting.

📌 Telecalling Executive (Noida)
🏢 PS
📍 Noida