Key Responsibilities1. Logistics Coordination

- Coordinate daily sample pickup and delivery activities with riders and logistics supervisors.
- Monitor scheduled pickup rounds and ensure timely sample collection and delivery to designated laboratories or centres.
- Track pending pickups, delayed deliveries, missed rounds, and urgent sample movements.
- Follow up with riders and supervisors for real-time status updates.
- Arrange alternative resources in case of rider absenteeism or operational emergencies.
- Escalate delays, route issues, manpower shortages, and service disruptions to the reporting manager.

2. Customer Support & Client Coordination

- Handle client queries and provide timely updates regarding sample pickup and delivery status.
- Coordinate with diagnostic centres, healthcare clients, and internal teams to resolve service-related concerns.
- Respond to calls, emails, and messages professionally.
- Maintain proper records of customer complaints, escalations, and their resolution.
- Follow up on unresolved issues and ensure timely closure.
- Maintain positive working relationships with clients and stakeholders.

3. Sample Tracking & TAT Monitoring

- Monitor sample movement from pickup to final handover at the laboratory or designated centre.




- Ensure operational status is updated accurately in the assigned application, tracker, or reporting sheet.
- Identify samples at risk of missing the required TAT and take timely follow-up action.
- Report discrepancies between actual sample status and application status.
- Maintain records of delayed, pending, missed, and urgent pickups.

4. MIS & Documentation

- Maintain daily logistics trackers using MS Excel and Google Sheets.
- Prepare daily reports covering pickups, deliveries, pending samples, delays, and rider attendance.
- Maintain client-wise operational records and escalation trackers.
- Verify data received from riders and supervisors before submitting reports.
- Ensure reports are accurate and submitted within the required timelines.

5. Operational Support

- Coordinate with the operations team for daily planning, route allocation, and rider deployment.
- Support supervisors in managing operational challenges and service disruptions.
- Ensure proper communication of urgent requests and changes in pickup schedules.
- Follow established SOPs, client instructions, and escalation procedures.
- Suggest improvements to reduce delays and improve operational efficiency.

📌 Logistics Executive (Mumbai)
🏢 MedDirect Services
📍 Mumbai