* Make outbound calls to customers for payment/dues collection and follow-up.

* Inform customers about outstanding amounts, due dates, and payment details.

* Follow up regularly with customers who have pending or overdue payments.

* Understand customer concerns and provide appropriate payment-related information.

* Negotiate and coordinate with customers regarding payment commitments and timelines.

* Maintain accurate records of calls, customer responses, payment commitments, and follow-ups.

* Update collection status in Excelon a daily basis.

* Achieve assigned daily/weekly/monthly collection targets.

* Escalate difficult or long-pending cases to the Team Leader/Manager.

* Coordinate with the Collection team to verify payments and outstanding balances.

* Maintain skilled and polite communication with customers.

* Prepare daily/weekly collection and follow-up reports.

* Ensure all customer information and payment details are handled confidentially.

📌 Collection Associate (Chennai)
🏢 Bsquare consultants
📍 Chennai