At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role

• Own end‑to‑end SLA management, including monitoring, reporting, reviews, and corrective actions.

• Lead demand management for SAP Retail, covering demand planning, forecasting, and prioritization.

• Manage and mentor cross‑functional delivery teams, ensuring performance and operational stability.

• Act as the primary client interface for service delivery, governance, and escalations.

• Drive operational excellence through KPI tracking, root cause analysis, and continuous improvement.

Your Profile





• Strong experience in Service Delivery Management within AMS / SAP environments.

• Stong experience in SAP Transport Management.

• Hands‑on knowledge of SAP Retail demand planning and operations.

• Proven people management and stakeholder management capabilities.

• Excellent communication, customer engagement, and escalation handling skills.

• Expertise in process improvement, KPI management, and problem management.

What you'll love about working here

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.

• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or recent parent support via flexible work.

• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal

📌 Service Delivery Manager-ALDI-SAP TM (Navi Mumbai)
🏢 Capgemini
📍 Navi Mumbai