Job Description
Job Title: Observability & Monitoring Lead
Location: Pune, India
Love making complex systems feel simple and reliable? We’re looking for an Observability & Monitoring Engineer who is equal parts builder and detective—someone who instruments services end-to-end, shines a light on blind spots, and turns noise into actionable signals. You’ll help us evolve a modern RunOps capability that improves reliability, reduces toil, and elevates the employee experience across Zendesk.
About Zendesk
At Zendesk, we believe outstanding customer and employee experiences start with excellent service and resilient platforms. We lead with empathy, innovate with purpose, and celebrate diversity and inclusion in everything we do. Join our global team and help us build an observability practice that others want to copy.
The Role: We are seeking a highly experienced Observability & Monitoring Lead with 6+ years of industry experience to spearhead our SRE and observability strategy. You will be responsible for maturing our monitoring ecosystem, driving operational excellence,
and reducing system downtime through proactive detection and incident management. You will bridge the gap between engineering and operations, ensuring that observability data directly translates into improved reliability, SLA compliance, and reduced MTTR.You will design and operate the telemetry backbone for our internal platforms and business-critical applications. This role spans metrics, logs, traces, synthetics, RUM, and event correlation—instrumenting services, building dashboards, tuning alerts, and partnering with Incident/Problem/Change to drive measurable reliability outcomes.
What You’ll Do
• • Design the observability stack: Define and implement standards for metrics, logs, traces, and profiling (e.g., OpenTelemetry collectors, exporters, and context propagation).
• Instrument what matters: Establish golden signals, SLIs/SLOs, and health checks for priority services; automate baselining and
📌 Information Technology Lead (Pune)
🏢 Zendesk
📍 Pune