Job Title: Collection Manager

About the Team:
The Collections team is responsible for managing overdue accounts, driving recovery performance, monitoring collection teams and agencies, and ensuring adherence to applicable regulatory guidelines and internal policies.

About the Role:
The Collection Manager will be responsible for managing collection operations across the assigned territory, leading a team of collection executives, driving collection targets, and ensuring effective portfolio management. The role requires strong team leadership, field execution, performance monitoring, and stakeholder management skills.

Key Responsibilities:
• Drive and achieve collection targets for the assigned territory and portfolio.
• Lead, manage, and motivate a team of collection executives and field officers to achieve business targets.
• Monitor team productivity, performance, attendance, and daily collection activities.
• Develop and implement effective collection strategies to improve recovery rates and control delinquency.




• Review daily and monthly collection MIS and take corrective actions to improve team performance.
• Monitor collection agencies and ensure adherence to defined processes and performance benchmarks.
• Manage escalations related to overdue accounts, customer concerns, and field collection activities.
• Ensure adherence to applicable regulatory guidelines, internal policies, and the Code of Conduct.
• Identify operational gaps, fraudulent practices, and risks within the collection process and take appropriate corrective action.
• Conduct regular field visits to monitor collection activities and team performance.
• Work closely with business, credit, risk, operations, and other stakeholders to resolve collection-related issues.
• Drive capability building, coaching, and continuous improvement within the collection team.

Skills and Competencies:
• Robust experience in collections and recovery management.
• Proven experience in team handling and managing fi

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📍 Sonipat