Role Summary
The Delivery Manager is responsible for end-to-end client delivery outcomes, operational stability, and account growth within assigned accounts. This is a technically hands-on delivery leadership role: you will be expected to understand architecture, code quality, environments, and release pipelines well enough to guide engineers, challenge estimates, and lead technical conversations with client stakeholders. The role operationalizes the 3M Strategy (Manage, Monitor, Mine), ensures adherence to the Tiered Operating Model, and acts as the primary day-to-day delivery contact for clients. You will work as a peer with global counterparts, drive client satisfaction, and proactively identify risks and expansion opportunities.
Key Responsibilities
• 1. Delivery Execution (MANAGE)Own delivery commitments, including SLA tracking and quality assurance, for assigned accounts.
• Lead Agile sprint planning, execution, and demos in coordination with COEs, Solution Architects, and QA teams.
• Ensure hyper care stability (2–4 weeks post go-live) and transition to managed services.




• Manage resource allocation (onshore, nearshore, offshore) based on complexity and cost efficiency.
• Host weekly client delivery status meetings and internal syncs.
• Own major incident resolution, recovery planning, and corrective actions, including leading technical triage and root cause analysis (RCA) with engineering teams.
• Identify and implement process improvements to improve delivery efficiency and predictability.
• 2. Technical Leadership & Quality Review solution designs, technical approaches, and estimates with architects and tech leads; challenge assumptions and flag technical risk early.
• Understand code, branching, CI/CD pipelines, environments, and release processes well enough to unblock teams and validate delivery status.
• Drive engineering quality practices: definition of done, technical debt tracking, and release readiness.
• Translate technical issues into transparent busin

📌 Delivery Manager (India)
🏢 Programmers.io
📍 India