We are hiring for Program Manager role to deliver consumer and marketing technology agenda. The Job role will include-

- Land CDP transformation, preferred prior experience driving implementation of complex large-scale cross-functional initiatives

- Partnering with Brand Leaders and Tech Teams

- Feature and CX Requirement design

- Dev Ops Management and Product delivery .

- Change management to drive product and analytics usage.

EXPECTED WORK

Efficient Engagement

- Act as a single point of contact for business users and various platforms who will help delivering technology for a business use case
- Engagement with the Business stakeholders, Digital Marketing Agencies, CMI team, Infra Support team, Infosec team, Data privacy team etc to deliver a project needs to be seamless
- As a primary accountability, the person will be accountable to ensuring a robust delivery model is in place to ensure reusability of existing IT components and rapid tracking the delivery of solutions
- Delivery governance aligned to this model and evolving the base solution template along with speedy localized features would be an expected output from this practice
- Partnering with the external vendors to run the operations and deliver change requests efficiently
- Partnering with business stakeholders to understand the changes required and deliver efficiently

Project Governance

- Governing the project(s) E2E with a clear expectation out of the solution being curated/enhanced.

Vendor Management





- Accountable for managing QA who will help curate the required documents and perform internal IT testing before releasing to business users.
- Review the vendor task sheet and spot opportunities to automate the processes which requires no human decisions.
- Engage with vendors for creative solutions & fixes for the business issues

Project Delivery

- The delivery of the project needs to be On Time with no business disruptions.
- Innovations within Project management like testing, devops practices, UAT cycles etc to make the operations more robust

EXPERIENCE & SKILLS

- Experience of CDP, Website Development Cycle, SEO, Media Campaigns, Web Analytics, Shopify platform, Martech (Chatbots, Marketing Automation, CRM, CDP, DAM, PIM) etc
- Experience building and managing high performing teams and design/delivery of quality project delivery, partnering with stakeholders
- Good domain knowledge to be able to work with Brand Teams, Platform Managers, and global Stakeholders to ensure alignment within and outside IT organizations.
- Experience with working on D2C brands is a big plus.
- Experience with products to enable and optimize CDP, digital commerce, chatbot, consumer funnel, CRM, Beautytech, AR/VR, food tech, warehouse and last mile are great to have.
- Understanding of consumer technology landscape and platforms like Treasure Data, Adobe, Salesforce, Tealium, Hightouch is great to have.
- Skills like Tech architecture design, API Integrations, Analytics is great to have

📌 Program Manager (India)
🏢 Arminus
📍 India