Position Title: Salesforce Admin Team Lead

Job Description
We are looking for an experienced Salesforce leader to lead our Salesforce Admin team. This role owns both the hands-on functional depth of a Senior Admin and the people management responsibility of managing a team of Administrators.
As Team Lead, you will act as the organization’s escalation point for complex configuration, compliance, and access-governance issues (SOX, GDPR, EU Data Privacy, and other evolving regulations), while also managing, mentoring, and developing a team of Salesforce Administrators. You will balance hands-on ownership with people leadership — setting priorities, coaching team members and representing the team to cross-functional stakeholders across GSS/Support, Sales, Marketing, and Platform Engineering.

Team Lead Responsibilities
• Manage, mentor, and develop a team of 3 to 8 Salesforce administrators, including workload distribution, prioritization, and performance management
• Triage and prioritize a high-volume mixed workload — from one-off requests (access requests, GDPR data requests,



field updates) to multi-quarter platform projects (integrations, security hardening, package decommissioning)
• Partner with cross-functional stakeholders (GSS/Support, Sales, Marketing, Platform Engineering) to align on priorities and represent the team’s roadmap
• Champion documentation standards (runbooks, release notes) and knowledge-sharing across the team

Technical Requirements
You are expected to have extensive, senior-level experience across these Salesforce configuration areas:
• Roles and Profiles, Permission Sets, and Sharing Rules, Groups, and Queues
• User Management, Provisioning and Deprovisioning — including suspension/reactivation workflows and public group assignment at scale
• Deployments and Implementations, including release management across sandboxes and production
• Applications: Managed Packages and Connected Apps, including full package lifecycle management (installat

📌 Lead Salesforce Administrator (Bengaluru)
🏢 RingCentral
📍 Bengaluru