About Us:

Instant Funding is a fintech company transforming proprietary trading. Since our launch in 2021, we've become one of the fastest-growing firms in the industry, trusted by over 50,000 traders worldwide.

We empower skilled traders by providing access to virtual capital, enabling them to trade the markets and share in the profits. Our cutting-edge funding models include traditional evaluation challenges and our flagship Instant Funding approach, which we pioneered to offer unmatched flexibility, scalability, and freedom.

At our core is a global community of ambitious traders who believe trading should reward skill—not unnecessary hurdles. As we continue to reshape the trading landscape, we’re looking for passionate individuals to help build the future of fintech.

The Role:

Instant Funding is building a new global support team to strengthen quality, speed, and customer experience for our rapidly growing FinTech platform. We are looking for high-performing support professionals who can handle complex inquiries, fast-moving environments, and multichannel communication (tickets, chat,



community).

Objectives of the Role:

· Deliver accurate, empathetic, and fast resolutions across chat, tickets, and Discord.
· Follow detailed SOPs for trading rules, breaches, risk checks, and payout eligibility.
· Investigate issues using internal dashboards/tools and communicate clear outcomes to customers.
· Collaborate closely with Tier 2 specialists on escalations.
· Identify recurring customer issues and flag insights that can improve products, rules, and processes.
· Maintain high-quality standards, compliance adherence, and consistent SLA performance.

Qualifications/Skills Desired:

· 3+ years of experience in SaaS, FinTech, or high-volume customer support.
· Excellent written and verbal English, and the ability to simplify complex issues for customers.
· Strong attention to detail, especially when working with compliance and checks.
· Ownership mindset: reliable, cons

📌 Associate Customer Support Specialist (India)
🏢 Instant Funding
📍 India