Job Title: L2 Support Engineer
Location: Remote (Open for PAN India)
Schedule: Monday through Friday, 6:00 PM to 3:00 AM IST (Equivalent to 8:30 AM to 5:30 PM EST)
Engagement Type: Contractual – Paid Hourly (Long-term Contract)
Joining Timeline: Immediate Joiner required (within 2–3 days)
Device Requirement: Candidates must use their own personal computer/laptop and high-speed internet setup (BYOD).
Compensation: Negotiable based on expertise.

Position Overview:
We are seeking a highly professional, customer-focused, and technically skilled IT Support Engineer to provide Level 2 (L2) technical support for end users. The ideal candidate will have hands-on experience administering Microsoft 365, Microsoft Entra ID (Azure AD), Microsoft Intune, and Microsoft Autopilot.

As this is a high-visibility, customer-facing role, exceptional professionalism, flawless communication skills, and an executive-level customer service mindset are non-negotiable requirements. You will be responsible for supporting Windows, Android, and iOS devices, managing user accounts, deploying applications,



troubleshooting technical issues, and delivering exceptional customer service in a fast-paced environment.

Key Responsibilities
• Customer Interaction: Deliver top-tier, highly skilled customer service with clear and empathetic communication across all client-facing touchpoints.
• Level 2 Technical Support: Provide L2 technical support for desktops, laptops, mobile devices, software applications, and network-related issues via phone, email, remote support tools, and ticketing platforms.
• Incident Management: Diagnose, troubleshoot, document, and resolve technical incidents in a timely manner while adhering to strict SLA expectations.
• Identity & Endpoint Administration: Administer Microsoft 365 services (user accounts, licensing, email access) and manage user identities, groups, permissions, and access through Microsoft Entra ID (Azure AD).
• Intune & MDM Management: Administer Microso

📌 Support Engineer (India)
🏢 MandaapX
📍 India