Front line, technical customer service agents who demonstrate excellent customer care skills (e.g. owning, driving, communicating/updating and demonstrating BT behaviours) such that customers that they contact/contact them are left ‘delighted’ with the experience.
Providing in-depth technical support to customers through solution monitoring, localisation and remote repair. Undertake Incident, Problem, Event and SACM activities as part of the multi skilled role.
What You’ll Be Doing
• Lead who can govern the contractual SLA and BT Service Assurance KPI’s for Netco Model office like FCR (First Contract Resolution ) and MTTR (Mean Time to repair), NPS
• Candidate should have good Technical Knowledge on cisco portfolio (CCNP)
r& s He should be capable of understanding Contract Design /Traffic Flow of various contracts supported under Netco
• Person should be skilled in Stakeholder Management and can lead priority calls along with Contract reviews along with reporting.
• He should be responsible for leading complex and critical issues with require strong technical expertise.
• Providing in-depth technical support to customers through monitoring, localisation and remote repair
• Technical understanding of ‘solution’ level offerings, with ability to continually develop knowledge with current offerings
• Technically aware customer service engineers who demonstrate excellent customer care skills (e.g. owning, driving and communicating) such that customers that they call/call them are left "delighted" with the experience
• Cooperating with other levels of support (Technical Hubs, Platform teams and Suppliers)
• Manage supplier activities (e.g. proactively driving/escalati
📌 Service Reliability Engineer (India)
🏢 BT Group
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.