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The Manager, Customer Services Operations provides highly visible customer support through the leadership and management of onsite installation, service, maintenance, and modification of equipment at customer locations. This role is a critical component of the organization's commitment to delivering exceptional customer experiences and solving complex operational and technical challenges.

The Manager, Customer Services Operations leads a team of Customer Service Engineers supporting assigned customers, locations, and/or defined territories. The role serves as a key point of contact for customers, providing operational updates, managing escalations, and ensuring service excellence. In addition, the Manager,



Customer Services Operations builds and maintains effective working relationships with technical support teams, customer personnel, and internal sales and service partners to ensure customer needs are met efficiently and effectively.

This position is accountable for the successful execution of onsite customer service operations, driving continuous improvement initiatives, and delivering overall service performance and customer satisfaction.

Key Responsibilities

• Serve as the primary customer liaison for operational matters, including troubleshooting, escalations, reporting, and general communications. Interpret customer needs and feedback and drive timely resolution of issues.
• Demonstrate a solid customer-focused approach by actively listening, responding to concerns, and providing professional, timely, and effective support.
• Lead and manage a team of Customer Service Engineers, inc

📌 Customer Services Manager (Atmakur)
🏢 Siemens Healthineers
📍 Atmakur