Key Responsibilities :

* Lead and manage a team of customer service representatives to ensure high
levels of customer satisfaction and engagement
* Develop and implement effective customer management strategies that align
with company goals and drive customer loyalty
* Act as the primary point of contact for customer escalations, ensuring
timely resolution and maintaining strong relationships
* Analyze customer feedback and behavior to identify trends and areas for
improvement, presenting actionable insights to senior management
* Achieve a minimum of 90% customer satisfaction score through proactive
customer engagement initiatives
* Increase team performance metrics by 20% within the first year through
effective team management and training
* Successfully reduce customer complaints by 15% through the implementation




of targeted customer management strategies
* Establish a culture of continuous improvement within the team, leading to
enhanced customer experiences and retention rates

Ideal Candidate :

* 5 to 10 years of experience in customer management and team leadership
roles, preferably in a service-oriented industry
* Exceptional communication and interpersonal skills, with the ability to
build rapport with customers and team members alike
* Solid analytical skills to interpret customer data and feedback effectively
* Ability to thrive in a fast-paced environment while managing multiple
priorities and driving results

📌 Area Service Manager - AP (Tirupathi) (Tirupati)
🏢 Service Field
📍 Tirupati