Description

ESSENTIAL JOB FUNCTIONS:

1. Mandatory Process Validations
- CCT test panel preparations

- Complaint Handling & Troubleshooting

- High‑severity issues often extend beyond one week.
- Certain critical cases require round‑the‑clock monitoring across shifts.

- Business Protection Against Competition
- Product Trials & Growth Initiatives

- Ongoing and upcoming trials for alternate paint systems to protect existing business.
- Current business trials in progress or pipeline.

- Ongoing Customer & Commercial Support

- Regular visits to monitor competitor activity and maintain relationships with key decision‑makers.
- Paint inventory management at customer sites and regional warehouse.
- Payment follow‑ups and commercial coordination

Responsibilities

SKILL REQUIREMENTS:

- Utilizing industry and product (Liquid & Powder) applications concepts and procedures.
- Understanding of paint test methods, basic chemistry and their application methods.
- Applying expert principles and practices within an area or general principles and practices in multiple service areas.




- Providing technical guidance and advice to improve quality and efficiency.
- Working with line and management personnel.
- Communicating technical and operational concepts to facilitate sales.
- Providing technical customer service.
- Performing account management and sales activities.
- PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
- Communicating with co-workers to provide and receive directions.

Qualifications

EXPERIENCE REQUIREMENTS:

- 4 ~ 10 years of experience as a technical service representative, preferably in General Industrial segment.

- Should have product and application knowledge on different liquid & powder chemistries.

- Minimum 2 years of experience towards managing customer production line independently.

- Should be ready to travel in North region

EDUCATIONAL REQUIREMENTS:

- Bachelor’s degree in science, Operations management or equivalent or higher education and experience.

JOB LOCATION:

- Pune

#LI-NA1

📌 Technical Service Officer-West (Pune)
🏢 Sherwin-Williams
📍 Pune