Experience: Minimum 1 Year as a Trainer in an International BPO
• Job Responsibilities
• Conduct training programs for sales and customer service teams.
• Deliver product, process, sales, and communication training.
• Conduct induction, refresher, and process training sessions.
• Monitor trainee performance and provide constructive feedback.
• Identify skill gaps and implement appropriate training plans.
• Prepare training materials, assessments, and performance reports.
• Work closely with Operations and Quality teams to improve team performance.
Key Skills
• International BPO Training Experience
• Sales Training Coaching
• Excellent Communication Skills
• Presentation Facilitation Skills
• Strong English Verbal Written Communication
• Team Handling Mentoring
• Product Process Training
• Performance Management
• Training Needs Analysis
• Solid Interpersonal Skills
• Problem-Solving Analytical Skills
• Ability to motivate and engage learners
Ideal Candidate
Candidates with 1+ year of experience as a Sales Trainer in an International BPO will be preferred.