General Position Information Reports directly to (Title):Assistant Manager WFA Matrix reports to (Title):As applicable based on functional alignment Direct Reports:Individual contributor; no direct reports Position Summary:

The WFA Analyst II Representative is responsible for providing resolution on associate inquiries that are beyond the routine level of complexity. The WFA Analyst II will research the issue and take appropriate action to resolve or further escalate the issue to resolution. The position is specialized in policies and processes supporting HR functional transactional work and has an in-depth understanding of established policies and programs within HR. The WFA Analyst II Representative will work under direction of the WFA Assistant Manager to ensure HR service delivery is consistently high-quality, and collaborates with Centers of Expertise (COEs), external Tier II (Payroll and HRIS) and Third-Party providers, when necessary.

Responsibilities: Performance Reporting & Insights

• Exercise mastery of all Tier WFA Analyst I function




• Assist with cross-training and shadowing for WFA Tier I development
• Troubleshoot questions from field HR representatives and partnering HROC service groups regarding Lawson/GHR system, current hire actions, payroll information, and licensure/certifications.
• Facilitate license updates in Lawson/GHR on behalf of HCA’s third-party vendor, License Manager Pro.
• Oversee and adhere to file maintenance standards in conjunction with employee file document matrix.
• Provide immediate, timely, efficient support to HR staff during surveyor audits (IE: Joint Commission) by retrieving documentation, reviewing information to coordinate historical record and compile into Survey Template.
• Assist managerial staff with employee actions when needed. This includes but is not limited to: terminations, payroll adjustments, internal transfers, onetime payments and status changes.
• In alignment with leadership and organizational development

📌 Analyst II (Hyderabad)
🏢 HCA Healthcare - India
📍 Hyderabad