Company Description At Manorama Supply Chain Solutions OPC Pvt Ltd., we provide end-to-end logistics and supply chain solutions designed for contemporary, growth-focused businesses. Our services span freight forwarding, transportation, warehousing, distribution, and supply chain consulting, all built on reliability, transparency, and innovation. We focus on efficient, cost-effective, and scalable solutions that ensure smooth cargo movement from origin to destination, across local, regional, and international routes. With deep industry expertise and a customer-first mindset, we aim to create long-term partnerships and deliver value at every stage of the supply chain. Our team is driven to move businesses forward by simplifying logistics and enhancing operational performance.
Role Description The Executive – Freight Forwarding Customer Service and Operations role is a full time, on-site position based in the Mumbai Metropolitan Region. This role involves managing day-to-day freight forwarding operations, including coordination of export shipments, booking cargo space,



monitoring freight movement, and ensuring timely delivery. The executive will handle customer service activities such as responding to inquiries, providing shipment updates, resolving operational issues, and maintaining accurate documentation. The role also includes liaising with transporters, carriers, and internal teams, preparing and reviewing shipping documents, and ensuring compliance with relevant regulations and company procedures. The successful candidate will support continuous improvement in service quality, operational efficiency, and customer satisfaction.
Qualifications
• Strong knowledge and hands-on experience in Freight Forwarding and Forwarding operations.
• Experience managing Export processes, including documentation, scheduling, and regulatory compliance.
• Proven Customer Service skills with the ability to manage client queries, escalations, and service expectations.
• Understanding of Fre

📌 Executive - Freight Forwarding Customer Service and Ops. (Mumbai)
🏢 Manorama Supply Chain Solutions OPC
📍 Mumbai