Job Description:
• Change agent delivering Transformation / Process Improvement collaborating with Customer and Internal stakeholders to improve Business Metrics and outcomes.
• Deliver Business value to Customers by alignment to Customer goals and establish strong customer connection through’ Customer governance.
• Quality Assurance and Quality Improvement support to multiple accounts
• Engage with accounts to ensure Zero Defect delivery
• Lead Transformation /CI program for the Customer
• Support Service Delivery Automation/Robotics for the Customer
• Provide Transition support to Customer/Domain thru’ set of transition deliverables
• Ensure Critical red projects resolution and support for the Customer
• Lead critical enterprise/client facing projects




• Create a culture of continuous improvement in business units
• Valuable in contract reading and interpretation.

Skill Set:
• 7 plus years of quality and process improvement experience
• Black Belt Certified in Lean Six Sigma
• Should have led / mentored 2-3 LSS projects
• Good knowledge of various process improvement tools and techniques

Soft Skills:
• Solid motivator and ability to influence change and drive best practices
• Excellent communication and presentation skills
• Capability to work under time pressure in a dynamic business setting & ability to collaborate with multiple stakeholders

📌 Black Belt (India)
🏢 Tata Consultancy Services
📍 India