Position: Salesforce Technical Project Manager
Shift Timing - 3.00AM - 12.PM PST (US Pacific Time)
Location: Chennai - Hybrid

About the role: Own the Salesforce product experience for Natera’s commercial and medical field teams. Translate Sales Operations, Medical Affairs, Compliance, and business needs into well-defined platform capabilities across Sales Cloud, Marketing Cloud, Service Consoles, and integrations with Org Service, SOS/Commerce, LIMS, and vendor partners. The goal is to enable field representatives and operations teams to complete territory, account, sales activity, order-support, marketing, and compliance workflows effectively within Salesforce, while maintaining clear system-of-record boundaries.

Discovery & Requirements:
• Translate leadership requests and SFHELP pain points into BRDs, PRDs, product one-pagers, and HLR-backed epics with explicit in-scope and out-of-scope definitions.

• Map current-state processes such as people movement, quarterly territory planning, call logging, portal order support, and marketing workflows before defining the future state.





• Gather and translate requirements across Sales Operations, Marketing, Medical Affairs, Compliance, and field teams.

• Define acceptance criteria covering the data model, automation, UI, Lightning pages, access, reporting, and integrations.

• Identify opportunities to leverage Salesforce Marketing Cloud for targeted communications, campaigns, customer engagement, and marketing automation.

Delivery Ownership:
• Prioritize and sequence Salesforce work for internal teams and external vendors against portfolio and PMO intake.

• Own sandbox → preprod → production release readiness, including scope, UAT plans, deployment guides, and technical handoffs.

• Drive UAT, defect resolution, business sign-off, and production readiness.

• Ensure Salesforce remains the appropriate user experience while maintaining clear system-of-record boundaries across Commerce, Org Service, LIMS, and other platfor

📌 Salesforce Technical Project Manager (Chennai)
🏢 dotSolved Systems
📍 Chennai