Position Title - Team Member – RL PROCESS Team
Department
Retail Liabilities – Process Unit
Location
Mumbai
Number of Positions
1
Reporting Relationships
Process Manager
Position Grade
M4/M5
Job Role:
Job Role
• Writing detailed comprehensive processes basis changes in regulation, product, system etc post analyzing risks and responsibilities from all perspectives & ensuring timely release of the same by liaising with respective stakeholders.
• Liaisoning with stakeholders like Compliance / Risk / Product / Legal / OPS etc. to gather information.
• Identification of existing processes for revision / updation.
• Providing tailor made solutions to Branches for specific business requirements.
• Provide assistance to product / operations /management.
• The team member will be responsible for ensuring that customer requests for deceased claim settlement are closed within defined TAT of Bank
• Any process / policies affecting Retail Liabilities customers will have to be routed through this Team.
• Handling query desk for quick resolution of queries / clarifications raised by channel
Job Role
Job Requirements:
• Excellent written and oral communication skills
• In depth knowledge about Branch Banking Products, Operations and Processes
• Knowledge about Deceased claim related process is mandatory
• Summary recommendations from SMEs for process improvements and other findings
• Should be able to think proactively for process changes from Business Process Re-engineering perspective
• Should be aware of competitive practices.
• Knowledge of Regulatory Guidelines
• Ability to work and close tasks independently
• Robust spoken and written Communication skills
• Assertive attitude
• Good analytical skills & eye for details
• Keen eye for market intelligence and competition.
• Strong follow up ability & keenness to complete tasks
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Job Role
If you wish to apply for this job position, please fill your details in the Kotak Fast Track Application For
📌 Business Process Manager-HO (Mumbai)
🏢 Kotak
📍 Mumbai