Job Summary

The IAM Operations Engineer is responsible for the day-to-daazy operations and support of Identity and Access Management (IAM) platforms and processes. The role ensures timely provisioning, modification, and deprovisioning of user access, supports access governance activities, and maintains compliance with organizational security standards. The engineer will collaborate with security, infrastructure, application, and business teams to provide secure and productive access management services.

Key Responsibilities

Identity Lifecycle Management

• Provision, modify, and deprovision user accounts across enterprise applications and platforms.

• Support Joiner, Mover, and Leaver (JML) processes.

• Manage user, group, role, and entitlement administration activities.

• Ensure access requests are fulfilled within defined SLAs.

Access Governance & Compliance

• Support periodic access certifications and access reviews.

• Validate access approvals and ensure compliance with least privilege principles.

• Assist with audit evidence collection for internal and external audits.





• Maintain documentation, SOPs, and operational runbooks.

IAM Operations Support

• Provide L2 operational support for IAM platforms.

• Troubleshoot access-related issues including:

• Login failures

• SSO issues

• MFA challenges

• Account lockouts

• Password reset issues

• Group membership requests

• Monitor IAM system alerts, queues, and support tickets.

Authentication & Authorization

• Support SSO integrations using SAML, OAuth, and OpenID Connect.

• Assist with MFA enrollment, administration, and troubleshooting.

• Support RBAC implementation and role maintenance activities.

• Validate application onboarding requirements and access models.

Privileged Access Support

• Support PAM operational tasks including privileged account onboarding and lifecycle management.

• Assist with credential rotation validation and privileged access reviews.

• Support break-glass account

📌 Sr. Cybersecurity Operations Analyst (Hyderabad)
🏢 PROVIDENCE GLOBAL CENTER
📍 Hyderabad