The Customer Success Engineer supports the Interim Customer Success Director in keeping emew's installed customer base healthy and open to growth. This is a hands-on support role: gathering and reporting plant performance data, following up on open customer issues, preparing account review material, and keeping records current so the Director always has an accurate picture of every live site. Customer relationships and commercial decisions sit with the Interim Customer Success Director and the relevant Sales Agent or Regional Sales Manager; the Customer Success Engineer provides the technical legwork and day-to-day follow-through behind them, and in doing so helps surface cross-sell, up-sell, referral and value-add opportunities for the Director and Sales to take forward. The role works closely with Supply, Sales, Marketing and Finance, and is a solid entry point for a process engineer who wants to build technical depth in metals recovery and production alongside commercial understanding.

Key Responsibilities
1. Customer Health Support
• Portfolio support.



Support the Interim Customer Success Director across an assigned group of live accounts, handling day-to-day follow-up under the Director's direction.
• Performance monitoring. Collect and report plant performance data (recovery rate, purity, uptime, OPEX) against the value case presented at proposal stage, and flag any gap to the Director and Supply.
• Account review support. Prepare the data, packs and follow-up action lists for the quarterly account reviews led by the Interim Customer Success Director.
• Growth support. Track renewals, and consumables and spares reorders, and gather the technical and usage information the Director needs for cross-sell, up-sell and value-add discussions: additional cells, higher throughput, new application areas, service agreements, performance optimisation and operator training.
• Issue follow-through. Log operational and technical queries as they arise, coordinate with Suppl

📌 Customer Success Engineer (Vadodara)
🏢 emew Clean Technologies
📍 Vadodara