Experience: 0–2 years
Location: Gurgaon
Organisation: Hero Vired
About the Role
We are looking for a high-energy, proactive problem solver to manage academic operations and deliver an engaging learner experience. The role combines program delivery, learner success and support for developing new programs. You should bring ownership, fresh ideas and a strategic mindset to improve how learners engage and succeed.
Key Responsibilities
Academic Operations & Program Delivery
• Manage day-to-day program operations, including session scheduling, academic calendars, faculty coordination and learner communication.
• Ensure sessions, assessments and learning resources are delivered on time.
• Coordinate with academic, content, technology and internal teams to resolve delivery issues.

Learner Engagement & Success
• Track attendance, assessment submissions and learner progress to identify learners who need support.
• Conduct timely outreach and follow-ups to improve participation and program completion.
• Resolve learner queries and concerns with empathy, ownership and clear communication.




• Collect feedback and turn recurring concerns into practical improvements.

Program Development & Innovation
• Support the development and launch of current programs, working with academic, content and delivery teams.
• Bring fresh ideas to improve learner engagement, program completion and NPS.
• Identify learner needs and industry trends to suggest relevant learning experiences, activities and program enhancements.
• Pilot creative approaches, including AI-enabled learning and automation, and track their impact.

Reporting & Process Improvement
• Maintain accurate learner records, trackers and program reports.
• Use data to identify gaps, prioritise actions and improve program outcomes.
• Build straightforward, scalable processes that improve delivery quality and team efficiency.

Key Result Areas (KRAs)
• Program Completion Rate: Improve the percentage of learners meeting program completion requirem

📌 Program Manager Gurugram
🏢 Hero Vired
📍 Gurugram