About Maersk: Maersk is a global leader in integrated logistics with a rich history of over a century, dedicated to setting current standards in efficiency, sustainability, and excellence. With a presence in 130 countries and a diverse workforce of over 100,000 employees, we shape the future of global trade and logistics through innovation and collaboration.

Overview:
The role is responsible for supporting day-to-day customer experience and administrative operations by executing standardized customer-facing, technical, and operational activities accurately and efficiently. The position involves managing customer channels, cases, onboarding, relationship management, contracts, disputes, and other customer-related activities while ensuring adherence to established processes and service standards. The role requires the ability to work within defined guidelines, exercise judgment on routine matters, resolve issues effectively, and escalate non-routine matters when required.

You will be Responsible for
• Managing customer experience activities, including customer channel management, case management,



onboarding, and relationship management.
• Handling customer queries, requests, and cases while ensuring timely and accurate resolution.
• Supporting customer onboarding activities and maintaining effective customer relationships.
• Supporting contract and dispute management activities in line with established processes and guidelines.
• Executing standardized administrative, technical, and operational activities to support business operations.
• Following established procedures, work routines, and methods to ensure consistent and accurate service delivery.
• Managing assigned activities independently within defined scope, processes, and guidelines.
• Applying job-related knowledge and practical skills to execute specialized operational activities.
• Identifying and resolving routine customer and operational issues within established processes.
• Escalating non-routine or compl

📌 Ocean Customer Experience Specialist Airoli
🏢 A.P. Moller - Maersk
📍 Airoli