Role Description

Who we are:

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Job Description

This role bridges software support and reliability engineering, focusing on system stability, scalability, and operational excellence across global environments.

You will work closely with R&D;, DevOps, and Field teams to ensure production systems are reliable, observable, and continuously improving.

Key Responsibilities

• Act as a Tier3 support, handling complex production issues and driving end‑to‑end resolution
• Troubleshoot software systems, and infrastructure layers (applications, containers, Kubernetes, cloud)
• Perform root cause analysis (RCA) and implement preventive reliability improvements
• Support improvement of system observability using logs, metrics, and monitoring tools




• Drive automation of operational workflows, troubleshooting, and support activities
• Partner with R&D; and DevOps teams to improve design for reliability and supportability
• Support current product introduction (NPI) by validating platform readiness and operational stability
• Develop tools, documentation, and best practices to improve support efficiency and reduce escalations

Required Qualifications

• 5+ years of experience in software support, DevOps, or SRE roles
• Solid troubleshooting experience in complex distributed systems
• Practical troubleshooting experience using agentic AI systems.
• Hands-on experience with Linux settings
• Experience with CI/CD systems and DevOps tools
• Practical experience with containers and orchestration (Docker, Kubernetes)
• Experience with monitoring, logging, and system diagnostics tools
• (e.g., Prometheus, Grafana, ELK)

• Experience with automation/script

📌 Senior Devops Support Engineer Bengaluru (India)
🏢 UST
📍 India