Position Objective
• Handle 2 or more Key accounts
• Generate and handle 1 or more key business independently
• Team management – Nurture and Grow a team and be responsible for the team and their targets
• Handle Special projects for Phase1
Business Responsibility
• Front end clients, anchor key accounts, develop recent business relationships, generate and negotiate recent income for Phase 1 to an agreed annual target
• Handle special projects end to end
• Understand Client requirements, modification instructions, project brief & event objectives
• Negotiating with clients & closing the deal
• Act as a bridge between the Client and the Operations & Creative teams
• Ensure the prompt and systematic servicing of all business enquiries
• Oversee end to end activities from lead generation to post event summary as needed to deliver flawless and memorable events
• Work in collaboration with Client Servicing, Operations & Creative teams to grow the events business.
• Manage a marketing team,
nurture and grow them and be responsible for meeting your target and the team target
• Take empowered decisions regarding your team as well as business negotiations.
• Market Intelligence: Identify and analyse competition and stay abreast with the latest event trends.
Client Management
• Understands customer requirements and provides timely solutions accordingly
• Build innovative strategies to retain key clients
• Map key accounts periodically to ensure sustained focus on key account retention.
• Handle escalations and delivery turnaround time appropriately
• Ensuring 100% Client satisfaction in every project execution
• Leverage on client feedback and ensure continuous reinvention
Talent Engagement and Development
• Work in collaboration with Talent Management in retaining high performers and fostering an open and transparent work setting
• Provide support and guidance to team members
• Actively participate