Job Description

Job Summary

The Customer Resolution Specialist is the first point of contact for customer complaints related to sales, after-sales service, and other automotive concerns. The role requires a customer-focused skilled with sound automotive technical understanding, solid communication skills, and the ability to coordinate effectively with customers, dealers, and OEM stakeholders.

Key Responsibilities
Manage assigned complaint tickets received through the call centre.
Understand customer concerns, including technical vehicle or service issues.
Capture complete complaint details, vehicle information, and service background.
Assign tickets to the relevant dealership or stakeholder based on issue context.
Update all actions, remarks, and progress in the live CRM system.
Ensure visibility of complaint status for the OEM, dealer, and call centre team.




Follow up with dealerships for timely action and resolution.
Communicate progress updates to customers and confirm closure satisfaction.
Escalate delayed or complex cases as required.

Experience Required
2 to 5 years of relevant experience in customer care, dealership support, automotive service, or complaint resolution.
Experience in CRM-based ticket handling and stakeholder coordination is essential.
Skills and Competencies
Positive automotive technical knowledge.
Robust verbal and written communication skills.
Stakeholder-management and follow-up ability.
Customer orientation, ownership mindset, and attention to detail.

📌 Customer Resolution Specialist Gurugram (India)
🏢 MSX INTERNATIONAL
📍 India