At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive setting where people can grow their careers and have the flexibility, advantages, and support to do their best work. Join us and build for travelers everywhere.

Team & Role Overview

The Customer Advocacy Insights team brings a holistic, evidence-based view of traveler and partner experience into Product and business decisions — combining customer feedback, experience metrics, service/behavioral data, research, and competitive signals to identify pain points, quantify impact, and improve the end-to-end journey.




As an Insight Manager, you'll lead the team's effort to turn traveler and partner signals into explicit, actionable insights for Product, Design, Technology, Operations, and business leaders — shaping the questions worth answering, defining scope and approach, and driving work from evidence to decision, action, and measurable impact. You'll operate across the full customer journey and two-sided marketplace, owning ambiguous problem spaces, influencing cross-functionally, and leading through others. You're accountable for the quality and impact of your assigned insight portfolios.

What You'll Do

• Own the insight portfolio — lead customer experience deep dives, recurring insight programs, and strategic workstreams grounded in transparent product/business hypotheses, from framing through measurable outcomes.
• Define scope & governance — partner with stakeholders early to co-define the problem, suc

📌 Customer/product Insights Manager Iii Gurugram
🏢 Expedia Group
📍 Gurugram