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The Assistant Manager – Soft Services is responsible for managing day-to-day soft services operations at the GCC location, ensuring a clean, protected, well-maintained, and employee-friendly workplace. The role supports service quality, vendor performance, compliance, and continuous improvement across all soft services functions.
Key Responsibilities
• Oversee daily operations of soft services, including housekeeping, pantry, waste management, pest control, landscaping, and related support services.




• Ensure service delivery meets agreed SLAs, quality standards, and workplace experience expectations.
• Manage and monitor service providers, conduct regular audits, and drive corrective actions where needed.
• Coordinate with internal stakeholders to support office operations and employee comfort.
• Monitor hygiene, cleanliness, and overall workplace presentation across all common areas and workspaces.
• Support implementation of soft services processes, SOPs, and site compliance requirements.
• Track and report service performance, audits, complaints, and resolution status.
• Assist in budget tracking, invoice verification, and vendor coordination.
• Ensure adherence to health, safety, security, and statutory requirements relevant to soft services.
• Lead or support special events, workplace moves, and office setup activities as required.
• Drive continuous improvement initiatives to enhance service quality and operati

📌 Assistant Facility Manager Soft Services Mumbai (India)
🏢 JLL
📍 India