Nasdaq Technology is looking for a passionate Sr. Analyst - Customer Support/Operations with focus on supporting the clients on Capital Market Solutions Application (Calypso), to join the Mumbai technology center in India. If Innovation and efficiency drive, you forward this is the place for you

Nasdaq is continuously revolutionizing markets and undergoing transformations while we embrace current technologies to develop creative solutions, constantly aiming to rewrite tomorrow. As a Sr. Analyst - Customer Support/Operations, Your daily task is to address and resolve product issues related to use, maintenance, and upgrade of Calypso Application. You would also provide advice on the configuration and use of Calypso Application and participate in the product improvement request process.

We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets

With this position we offer-

Join the Client Support Services, Market Platform organization,



This division's mission is to continuously improve the Nasdaq Customer experience in how they consume the Nasdaq software and services, using a strategic customer-centric approach passionate about driving customer adoption and retention.

Role Responsibilities-

As a Sr. Analyst - Customer Support/Operations, your focus will be developing and supporting software solutions. Besides working closely with your colleagues in Mumbai you will also work closely with Nasdaq teams in other countries.

• Own the lifecycle of client reported defects – including replicating, reporting, providing test cases, investigate potential workarounds, report to engineering, and scheduling upcoming patches and fixes to customers
• Work directly with customers and provide them with advice on the use and configuration of Calypso products
• Collaborate closely with partners, and internal groups, including engineering, quality assurance, product management, and customer delivery
• This position offers a un

📌 Sr Analyst Mumbai
🏢 Nasdaq
📍 Mumbai