Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : PHP (Programming Language)
Good to have skills : Hyper Text Markup Language (HTML)
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and secure operations. The role includes creating and implementing Requests for Change to improve system functionality and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams is a key part of the daily routine,
ensuring thorough analysis and timely resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting multiple teams across the organization.
Roles & Responsibilities:
• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with vendors and internal stakeholders to ensure timely resolution of technical issues.
• Lead efforts to document processes and update knowledge resources to enhance team efficiency.
• Support junior team members by providing guidance and facilitating skill development.
Skilled & Technical Skills:
IMP : Primary skill: TYPO3 CMS and PHP
Secondary/Good to have skill: MySQL, HTML/CSS/JS, Composer, Git, a
📌 Technology Support Engineer Hyderabad
🏢 Accenture in India
📍 Hyderabad
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