Job Description – MSD CRM Technical Architect
Role: Microsoft Dynamics 365 CRM Technical Architect
Experience: 12–15 Years
Location: Chennai, Bangalore, Hyderabad, Pune

Job Summary
We are seeking an experienced Microsoft Dynamics 365 CRM Technical Architect with 12–15 years of IT experience and solid expertise in Dynamics 365 Customer Engagement (CRM), Power Platform, solution architecture, integrations, and enterprise-scale implementations. The ideal candidate will lead architecture design, technical solutioning, development governance, and delivery for large-scale D365 CRM programs. Relevant CRM technical skills seen across enterprise CRM architect profiles include Dynamics 365 CE, Dataverse, Power Apps, Power Automate, plugins, JavaScript, integrations, and Azure services.

Key Responsibilities
• Define end-to-end solution architecture for Dynamics 365 CRM/CE implementations.
• Lead technical design workshops and provide architecture recommendations.
• Design scalable CRM solutions leveraging Power Platform and Azure services.
• Architect integrations with ERP, legacy systems,



third-party applications, and external APIs.
• Guide development teams on best practices, coding standards, and solution governance.
• Review functional and technical design documents.
• Drive performance optimization, security implementation, and deployment strategies.
• Support estimation, solutioning, presales, and proposal activities.
• Mentor technical consultants and developers across project lifecycles.
• Ensure successful delivery through design reviews, UAT support, and go-live activities.

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Required Skills
• Robust experience in Microsoft Dynamics 365 CRM / Customer Engagement (CE).
• Expertise in:Dataverse
• Power Apps
• Power Automate
• Power Pages
• C# Plugins
• Custom Workflows
• JavaScript
• Ribbon Workbench
• Business Process Flows
• CRM Security Model
• Experience with Azure Integration Services, Azure Functions, Logic Apps, and API integrations.
• Robust understanding o

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