Organization Unit Purpose

Transaction Banking Services provides secure and productive corporate banking solutions across payments, cash management, trade, supply chain finance, and digital channels. The Digital Channels function delivers and continuously enhances web and mobile banking journeys, with a robust focus on product quality, customer experience, integration reliability, and release readiness.

Position Overview and Job Purpose

The Business Analyst - Digital Channels is a quality assurance-led role combining technical testing expertise, business analysis, and stakeholder coordination. The role is responsible for validating digital banking solutions across web, mobile, and integrated upstream systems, while acting as a bridge between Product Owners, UX designers, development teams, technical leads, vendors, and upstream system stakeholders throughout the software development lifecycle.
The job holder owns test planning, manual test design and execution, defect management, regression coverage, test data and setting readiness, feature file documentation,



system integration validation, and end-to-end quality assurance. The role also supports requirements clarification, backlog refinement, traceability, release readiness, product demonstrations, and delivery continuity during Product Owner unavailability.

Key Accountabilities

Testing Strategy and Execution
Complete coverage, timely execution, and clear evidence.

Develop and execute test strategies for complex integrated banking systems. Create detailed manual scenarios and test cases covering positive, negative, boundary, exception, and edge conditions. Execute functional, integration, regression, web, mobile, business acceptance, browser compatibility, and platform-specific testing. Conduct working product demonstrations and validate customer journeys across supported channels.

Quality Assurance and Defect Management
Accurate defect reporting, effective closure, and reduced release risk.

Own defect lo

📌 Business Analyst Bengaluru
🏢 Emirates NBD
📍 Bengaluru