About SubtleSubtle is a Bangalore brand making heavyweight, structured cotton tees and polos. We sell direct to members across India. We are not a fashion brand. We don't chase trends and we don't put logos on chests. What we sell is substance: the weight of the cotton, the way the shoulder holds, the way the tee still looks right after its fiftieth wash. Earned, not announced.

The roleYou are the voice of Subtle. You make sure every member feels looked after, from the moment they order to the moment they put the tee on. You fix problems before they grow. You keep couriers honest. You guard the business from orders that don't add up. And you bring back what members tell us, so the product keeps getting better.

What you'll doLook after members• Answer and resolve member queries over chat, email and phone.
• Own refunds, replacements and exchanges from start to finish. Keep the member updated until it is closed.
• Give exact answers on sizing, fit, fabric and care. Never a guess.
• Help people who haven't ordered yet. Answer their size, fabric and fit questions on chat,



Instagram DMs and WhatsApp, so their first order is the right one.

Get every order home• Follow up with courier partners so orders arrive when we said they would.
• Track delayed, stuck and failed deliveries. Act before the member has to ask.
• Be the link between members and couriers for follow-ups, address corrections and reattempts.
• Keep a courier scorecard: delays, damages and NDR rates by partner. It decides which couriers we trust with which pin codes.

Speak first• Send shipping, out-for-delivery and delay updates, so no member ever has to ask "where is my order?"
• Call or message members after delivery. Ask how it went and what they think of the tee.
• Invite happy members to share a review and a photo.
• Record feedback in a structured way. Share the recurring themes with the team: fit, quality, packaging, delays.

Protect the house• Check incoming orders for red flags: fake or incomplet

📌 Members Concierge Bengaluru
🏢 Subtle
📍 Bengaluru