Immediate Hiring for US Healthcare || AR Medical Billing Team Lead(Voice) || Chennai Location

Location: Chennai
Shift - US Shift
Experience - 5 to 8 years
Designation - Team Lead

Role Summary:
Apply healthcare RCM expertise to ensure work is completed accurately, identify root causes of recurring denial issues, and support continuous improvement using operational reporting.

RESPONSIBILITIES:
• Responsible for the day-to-day management of 7- 25 front level employees
• Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
• Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
• Analyze healthcare RCM performance data to identify trends in AR calling outcomes and denial patterns
• Own AR calling and denial management workflows for complex cases, ensuring timely and accurate completion
• Review denial reasons, supporting documentation,



and process steps to determine corrective actions
• Coordinate with internal stakeholders to resolve issues, reduce delays, and minimize rework
• Identify root causes for recurring denial themes and recommend process improvements
• Report on operational metrics and escalation trends for performance tracking
• Use AI-enabled assistance (summarization, anomaly detection) to improve speed and consistency
• Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
• Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
• Assist with attendance documentation, weekly timesheet validation and schedule adherence.
• Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.
• Act as point of contact

📌 Immediate Hiring Medical Billing Team Lead Chennai
🏢 HCLTech
📍 Chennai