As an Assistant Manager, you will play a crucial role in

Production Support Ownership
• Take end‑to‑end ownership of the Power Automate based Digital workers, Velocity(Microservices) and EDMS application’s production support, ensuring system stability, uptime, and reliability.

• Monitor system health proactively, identify recurring issues, and drive permanent fixes in collaboration with technical teams.

• Ensure timely response and resolution of incidents, service requests, and operational issues within agreed SLAs.

◆ Issue Analysis, Troubleshooting & Root Cause Management
• Perform detailed analysis of incidents and problems, identify root causes, and implement preventive actions to avoid recurrence.

• Coordinate with development, infrastructure, and vendor teams to ensure effective resolution of complex technical issues.

• Maintain accurate documentation of incidents, RCA reports, and knowledge articles to support continuous improvement.

◆ Stakeholder Coordination & Communication
• Collaborate closely with business users, product owners,



and technology teams to understand issues, communicate updates, and manage expectations.

• Ensure transparent, concise, and timely communication regarding incident status, risks, and impact.

• Build robust working relationships with internal teams and external vendors to support smooth issue resolution.

◆ Compliance, Risk & Audit Adherence
• Ensure all production support activities comply with regulatory controls, audit requirements, and internal risk guidelines.

• Maintain operational discipline by following defined PMO, QMS, and architecture standards.

• Identify risks related to data security, application stability, and system availability, and ensure appropriate mitigation steps.

◆ Operational Excellence & Continuous Improvement
• Identify opportunities to streamline support processes, reduce manual effort, and improve turnaround times.

• Contribute to automation initiatives, monitoring enhancements, and process improv

📌 Assistant Manager Bengaluru
🏢 Mashreq
📍 Bengaluru