Job Title: Manager Customer Master Data (CMD)
Function: Sales Operations
Experience: 10+ Years
Location: Hyderabad, India Global Capability Center (GCC)
Shift Timings: 5.00 PM to 2.00 AM IST - Work from Office

Role Overview
We are looking for an experienced Manager Customer Master Data (CMD) to lead Customer Master Data management, governance, data quality, analytics, and continuous improvement across the organization.

The role will ensure accurate, complete, consistent, and trusted customer data across CRM and enterprise platforms. The position will work closely with Sales Operations, CRM, IT, Finance, and global business teams to strengthen data governance, improve data quality, enable customer analytics, and support data-driven business decisions.

Key Responsibilities
• Own the end-to-end Customer Master Data lifecycle including customer creation, modification, validation, enrichment, maintenance, and deactivation.
• Establish and maintain Customer Data Governance, standards, business rules, controls, ownership, and approval processes.
• Lead data quality, cleansing,



deduplication, matching, enrichment, and standardization initiatives.
• Monitor data-quality metrics, identify root causes, and drive corrective and preventive actions.
• Develop customer analytics, segmentation, dashboards, scorecards, and reports to provide actionable business insights.
• Partner with CRM, IT, Sales Operations, Finance, and global stakeholders on CRM enhancements, data migrations, integrations, UAT, and transformation initiatives.
• Identify opportunities to simplify, standardize, automate, and improve CMD processes, SLAs, productivity, and operational efficiency.
• Lead and develop the CMD team while driving a solid culture of data ownership, accountability, quality, and continuous improvement.

Required Skills
• Robust experience in Customer Master Data / Master Data Management (MDM) / Data Governance.
• Solid understanding of the Customer Master Data lifecycle and data gove

📌 Manager – Customer Master Data Hyderabad (India)
🏢 Clean Harbors
📍 India