Project Role : Banking Processor
Project Role Description : Capture and validate client information related to banking and loan documentation. Process account creations, on-board new clients and perform maintenance for all banking products; including retail and commercial lending, bank accounts, card services.
Must have skills : Business Architecture
Positive to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Business Analyst – Production support L1/L2 – L8 – (Exp 10+ Y)
o Robust Loan IQ application expertise, capable of handling support activities and contributing to the chapter.
o Performing daily monitoring, reporting and being part of shift roaster in accordance with SLA/OLA and procedures
o Perform basic monitoring tasks.
o Perform initial high level investigation and escalate to relevant team.
o Ensure timely and accurate status reporting as per defined procedures.
o Positive understanding of SLA/OLA to identify task priorities Incident, Request,



Problem management as per defined guidelines
o Track all efforts accurately against all impulse entries.
o Ensure right data quality of Symptom/ Root Cause/ Severity/ Priority of all tickets.
o Regular update of status and comments on tickets.
o Ensure responsible team is correctly assigned in agreement with stakeholders. Follow up and define Post Mortems and Remediation actions to improve production
o Follow up with the relevant teams to ensure PM is published.
o Act on all remediation actions assigned as per timelines defined. Maintain good collaboration with internal and external partners
o Awareness of all stake holders for the feature/application.
o Participate in governance meetings/ interactions with stakeholders to understand the concerns and share updates. Change management and smooth transition of services
o Aware of upcoming changes and related impacts.
o Consult with right contacts on the impacts. Ensure Knowledge base and traini

📌 Banking Processor Bengaluru
🏢 Accenture
📍 Bengaluru