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About this opportunity:

Service Improvement Manager – This person is responsible for driving the Automation feasibility study, scale up , recent cutting-edge opportunity to infuse automations for complex scenarios. This group will support Ericsson’s Managed Services deliveries for the customer MS Bharti India - relating to governance of implemented MSTOP/EOE processes and delivery tools / Automations for Managed Services Delivery – Bharti. This will involve having close working relationships with Airtel Senior Management, MSCLT, SDULT & Key Stakeholders across SL Operate/EIT/ITTE.

What you will do:

• Governance of the deployed EOE Processes including regular audits, KPIs monitoring, identifying area of improvements and drive implementation of best practices across the delivery unit
• Drive innovation.
• Drive the identification of work activities that can be automated.
• Develop and implement Automation and Tools solutions.
• Maximizing re-use of existing automation and tools available across DF Operate customer contracts.




• Investment and business case creation, and budget follow-up
• Manage team of Automation Engineer, Support Engineers, Automation Architects etc. to execute and achieve required strategic, savings and quality target levels.
• Customer integrations with existing Automation Solutions
• Be responsible for performance & motivation of Team .
• Be responsible for building competency and efficiency within the department to support existing and upcoming technology requirements in relationship to project demands.
• Responsible for enabling automation/innovation/Value additions in delivery to take cost out.
• Sustaining existing business as well as participating in new business prospects and advanced planning of technology support
• Foster a culture of innovation and continual development within their sub-unit.
• Ensure fulfilment of all learning & development needs of personnel
• Be responsible for the well-being of all staff in terms of t

📌 Service Improvement Lead Noida (India)
🏢 Ericsson
📍 India