What you will be doing
• Design end-to-end AI and automation solutions for contact center and back-office operations, ensuring scalability, reliability, and security.
• Lead architectural discussions and solution design sessions for projects leveraging the Well-Architected Framework in public cloud environments, primarily AWS and Azure.
• Develop architectures for Generative AI use cases such as those for conversational AI, automated summarization, and workflow automation.
• Hands-on coding and development to build prototypes and POCs.
• Collaborate with business stakeholders, product managers, data scientists, and engineering teams to translate business requirements into robust technical solutions.
• Guide the implementation team on best practices, integration strategies, and technology selection.
• Perform architecture reviews, risk assessments, and design validations in accordance with organizational and industry standards.
• Maintain up-to-date knowledge of emerging AI, automation, and cloud technologies relevant to the contact center and back-office domains.




• Create transparent and concise architecture documentation, technical diagrams, and presentation materials as needed.
• Serve as a trusted advisor and provide thought leadership across the AI Transformation team and broader organization.
• Solution Architect Experience is a must

EDUCATION REQUIREMENTS
Bachelor’s degree in business or related field or the equivalent combination of education, training, or work experience.
What you Bring
•
• Minimum 7 years of experience in solution architecture, with a focus on cloud-native applications and services.
• Demonstrated expertise in designing and implementing AI-driven contact center and/or back-office automation solutions.
• Solid understanding and hands-on experience with at least one major public cloud provider (AWS, Azure, or GCP), including architectural best practices and security patterns.
• Proficiency in applying the Well-Architected Framework to solution de

📌 Architect Lead, Software Bengaluru (India)
🏢 FIS
📍 India