Key Responsibilities

• Implement MRTM solutions at customer sites and support deployment activities.
• Execute System Integration Testing (SIT), User Acceptance Testing (UAT), performance testing, and validation activities.
• Perform application implementation, configuration, upgrades, and production rollout activities.
• Monitor system health, availability, and performance to ensure uninterrupted service delivery.
• Manage support incidents, troubleshoot technical issues, and ensure timely resolution within SLA commitments.
• Conduct root cause analysis and implement preventive measures to minimize recurring issues.
• Schedule, generate, and deliver campaign, operational, and ad-hoc performance reports.
• Ensure campaigns are executed as planned and meet customer requirements and quality standards.
• Design, configure, validate, and optimize campaigns and reports based on client business needs.
• Lead campaign implementation and quality assurance activities to ensure successful delivery.
• Contribute to solution design, implementation planning,



and project execution activities.
• Develop and maintain technical documentation, operating procedures, and knowledge base articles.
• Provide technical guidance and mentoring to team members as required.
• Collaborate with Engineering, Delivery, Operations, and Customer Success teams to ensure seamless project execution.
• Build and maintain solid relationships with customer stakeholders across business and IT functions.
• Identify prospects for system, process, and operational improvements and recommend sustainable solutions.
• Adhere to organizational policies, regulatory requirements, and compliance standards.
• Follow health and safety guidelines and promptly report incidents, hazards, or workplace concerns.

Required Skills & Experience

• 3 to 5 years of experience in application implementation, production support, and customer-facing delivery environments.
• Solid hands-on experience with SQL databases such as

📌 Implementation Eng Gurugram
🏢 Comviva
📍 Gurugram