Job Description

Amazing Career Moments Happen Here

Transforming the insurance industry is ambitious, we know. That’s why at Applied Systems India Pvt Ltd., an Applied Systems company, we’re building a team that shows up every day ready to learn, willing to try current things, and driven to deliver cutting-edge software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible.

Position Overview

The IT Administrator will be responsible for handling end-user support, JIRA Service Desk, IT hardware inventory

management, automation through workflow tools, and hardware analytics using unique monitoring solutions.

The role also requires a valuable understanding of cloud infrastructure, support, and monitoring.

What You will Do

• Provide expert end-user support across Windows, Mac, and mobile platforms.





• Administer and optimize JIRA Service Desk for ITSM processes, including workflow automation and

reporting.

• Manage IT hardware inventory lifecycle, including procurement, asset tracking, audits, and

decommissioning.

• Implement and maintain automation for IT processes using workflow tools (e.g., JIRA automation,

ScriptRunner, REST APIs).

• Oversee ITSM processes such as incident, problem, and change management, ensuring adherence to ITIL

or similar frameworks.

• Perform hardware analytics using advanced monitoring tools (such as NinjaOne, ManageEngine

OpManager, Datadog, Atera), leveraging real-time data, automated alerts, and customizable dashboards

to proactively monitor, analyze, and report on hardware health and performance.

• Support and monitor cloud infrastructure, utilizing monitoring tools to track resource utilization, system

health, and performance across on-premises and cloud environments.

• Collabora

📌 It Administrator Bengaluru (India)
🏢 Applied Systems
📍 India