Profile: IT Helpdesk Support
Location- Mohali
Join SafeAeon Where Your Career and Financial Success is Our Commitment
Job Summary: We are seeking a dedicated and customer-oriented Remote IT Helpdesk Support qualified to join our team. The ideal candidate will provide technical assistance and support to end-users, ensuring the smooth operation of IT systems and services.
Key Responsibilities: • Respond to user inquiries and provide technical support via phone, email, or remote desktop tools.
• Diagnose and resolve basic hardware, software, and network issues remotely.
• Install, configure, and maintain basic computer systems and applications through remote management tools.
• Basic knowledge of Active Directory and Office 365.
• Basic knowledge of servers, networks, and security systems.
• Collaborate with other IT team members to resolve complex issues.
Qualifications:
• Education: Bachelor’s degree in information technology, Computer Science, or a related field (preferred).
Technical Skills:
• Knowledge of Windows, Linux and macOS operating systems.
• Basic knowledge of Office 365 administration and cloud computing.
• Knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Ability to use remote support tools effectively.
Soft Skills:
• Excellent communication and interpersonal skills.
• Problem-solving and analytical abilities.
• Customer service-oriented mindset.