Must be client-focused with ability to provide white-glove treatment to our clients.
Must have the understanding and sense of urgency to address and resolve issues as quickly and accurately as possible.
Address client requests and issues via phone or email.
Provide world class quality of service to our clients throughout the resolution process.
Engage engineering teams and product owners to assist with troubleshooting as needed.
Perform 'cradle to grave' ownership of all issues by providing timely updates to clients and by constantly following up with escalation teams until the issue is resolved.
Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed ticket notes, managing ticket backlog, etc.
Maintain effective documentation by regularly reviewing and updating knowledgebase content.
Take a proactive approach in analyzing current practices to identify areas for improvement and make suggestions for more productive and strategic solutions.
Be willing to learn and develop subject matter expertise in the systems and products we support, such as Messaging (Exchange, etc.), Zoom, SharePoint, Mac, Unix, Voice, Mobile and others.

📌 Pmd Help Desk Bengaluru
🏢 TRIGENT SOFTWARE PRIVATE
📍 Bengaluru