Customer care specialists are responsible for handling calls from recent and existing customers regarding a variety of requests around products as specified by the client. Using their knowledge of products or services as well as excellent customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Responsibilities
• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Determines requirements by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Cross sell / OutCall to customers
Qualifications
• Education Requirements Graduates – 2024, 2025, 2026 Year of Passing
Required Skills
• Experience Requirements Fresher/ 0 - 6 months experience
• Skills and Abilities Basic Telephone Etiquettes and basic computer skills
• Ability to write, read and speak English to suit business need
• Agent should be able to communicate in English, Hindi
• Regional language proficiency as required
• Decision Making, numerical ability & logical reasoning
• Customer Focus and Being Attentive
Preferred Skills
• Regional language proficiency as required
Pay range and compensation package
Not specified.
Location:
Bangalore
📌 Customer Care Professional Bengaluru
🏢 Tata Consultancy Services
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.