Jeena Sikho Lifecare Limited is hiring a Head of IT and Digital to lead its software team and IT infrastructure, reporting to the COO.

Role summary
We run 122+ centers across 24 states with about 5,200 employees. We need a senior IT leader who understands how our business actually runs, turns ideas from operations, marketing, HR and doctors into technology solutions, and gets them built by the team rather than building them personally. The software team and infrastructure will report to him. He also owns IT assets, security and IT compliance across all centers.

Key responsibilities
Technology leadership and strategy
• Own the IT and digital roadmap aligned to business goals (centers, ecommerce, HR, marketing, compliance).
• Collect ideas and problems from business teams, assess feasibility and priority, and convert them into explicit requirements.
• Decide what to build in-house, what to buy and what to give to vendors.
Process and automation oversight
• Understand end-to-end processes (patient journey, sales, HR, finance, supply chain)



and identify where technology and automation add value.
• Identify automation, AI and ML prospects, define the scope and have the team deliver them.
• Review the team's output for quality, timelines and adoption, and run a formal change management and break-fix process.
Salesforce, data and AI
• Oversee the Salesforce ecosystem and implementation partners.
• Oversee the data and analytics platform and leadership reporting.
• Evaluate and introduce practical AI/ML use cases (call analysis, lead scoring, forecasting, chatbots) with transparent ROI.
Infrastructure and IT asset management
• Own network, servers, cloud, endpoints, telephony and center-level IT infrastructure.
• Maintain a complete IT asset register covering procurement, allocation, AMC, warranty and retirement.
• Set up SLAs and a helpdesk for centers, and manage IT budgets and costs.
Security, compliance and risk
• Own information security, access control

📌 Head Of It And Digital Chandigarh
🏢 Jeena Sikho Lifecare
📍 Chandigarh