Overview

This position is the primary point of contact with all clients assigned to the Consilio Managed Services Team and ensures consistently superior client service standards at all times. This person oversees and coordinates multiple projects and strategizes best practices to accomplish client goals and meet client deadlines. In addition to operating as a liaison between internal teams to manage client requests, the Senior Project Manager also mentors and trains others within the Managed Services Team.

Responsibilities

• Primary point of contact with clients and ensure consistently superior client service standards

• Directly oversee, coordinate and track project progress and workflow from initiation to production for multiple projects

• Serve as an e-discovery consultant who plans and strategizes with client on how to process data and leverage technology to accomplish project goals

• Manage client requests, including but not limited to: receipt of data, data processing, release and setup of data to online review tool, support with online review tool,



and production management

• Coordinate efforts across multiple operational and support teams, ensuring interdependencies are not missed, project priorities are negotiated, and shared resources are employed effectively

• Serve as liaison between company, clients, and 3rd party vendors to create and deliver the right solutions

• Receive and respond to client inquiries, gather information necessary for troubleshooting client questions, act as link between client and internal teams, including Data Processing and Data Hosting

• Anticipate client needs and proactively provide assistance to clients to ensure client expectations are being met

• Develop robust, long-term client relationships to drive repeat business and obtain client references

• Identify prospects for add-on services for clients

• Develop and maintain expertise in evolving technologies internally and industry-wide

• Contribute to team or

📌 Ediscovery Senior Project Manager Chandausi (India)
🏢 Consilio
📍 India